NPS implementation support for growth and loyalty. 

Turn customer insights into action with expert guidance for a smooth NPS integration. From strategy to execution, I help organizations use Net Promoter Score (NPS) to drive growth, loyalty and engagement.

NPS workshops for customer loyalty and growth. 

Boost customer loyalty with practical and inspiring NPS workshops. Give your team the insights and tools to turn feedback into action and real results. Each session is tailored to your organization and helps turn NPS into a driver of growth and loyalty. 

Maximize growth with Customer Lifetime Value.
 
Increase loyalty and profit through the power of Customer Lifetime Value (CLTV). My workshops show you how to calculate, optimize and apply CLTV for lasting growth and stronger customer relationships. 

Transform NPS and customer feedback with AI.

Use Artificial Intelligence to turn NPS data and customer feedback into insight and action. AI detects trends and sentiment to boost customer focus, growth and loyalty. 

Inspiring and energetic NPS presentations.

Bring enthusiasm and customer focus to life. With expertise in NPS, CLTV and AI-driven feedback analysis, I share inspiring insights and practical strategies that motivate teams and drive loyalty and growth.

Storytelling for customer focus.

Use the power of storytelling to strengthen loyalty and drive growth. In my training, you'll learn to turn insights from NPS, CLTV and AI-driven feedback into stories that inspire and bring customer focus to life.

Boost loyalty with NPS, CSAT and CES.

Get a complete view of customer satisfaction and loyalty with NPS, CSAT and CES. NPS reveals relationships, CSAT measures satisfaction and CES captures effort in customer interactions.

By combining these metrics, you gain deep insight into customer needs and turn data into actions that drive customer focus and growth.

Employee satisfaction and engagement with eNPS.

Create a workplace where employees feel truly valued with the power of Employee Net Promoter Score (eNPS). eNPS measures not only satisfaction and loyalty but also how likely employees are to recommend your company.

I help you apply eNPS effectively and turn results into actions that boost motivation, engagement and performance. A committed team is the foundation for happy customers and sustainable growth.

Complete NPS support for growth and loyalty.

At NPS Academy, I help organizations turn customer and employee satisfaction into growth. From NPS implementation and inspiring workshops to AI analysis and storytelling, everything is focused on insight, action and results.

With experience in over 55 countries, I combine NPS, CSAT, CES, CLTV and eNPS into one powerful approach that drives customer focus and sustainable growth.